Question 1

Where do your products ship from?

Accepted Answer

Card Sets, Stationary & Gift Products, and 5x7 inch & 8x10 inch Art Prints ship directly from my Las Vegas, Nevada Studio.

11x14 inch prints and larger sizes are printed and shipped by my trusted printing partner LumaPrints.

Question 2

When will my order ship?

Accepted Answer

Orders are processed and shipped within 3–5 business days.
If your order includes a preorder item, the entire order will ship together once the preorder item is ready.

We typically ship in batches once or twice a week, so some orders might ship sooner.

Question 3

How are orders shipped?

Accepted Answer

All orders are sent via USPS Ground Advantage with tracking. This service typically takes 3–8 business days after processing.
 • Your items will arrive safely in rigid mailers or boxes depending on the product size.
 • Free domestic shipping is available for all orders over $50.
 • We currently ship only within the 50 U.S. states.
Please note: We are not responsible for delays caused by USPS due to weather, holidays, or other carrier issues.

Question 4

What is your return policy?

Accepted Answer

We want you to be happy with your purchase! If you need to return something, please contact us within 7 days of receiving your order and include:
 • Your order number
 • The reason for return
To be eligible for a return:
 • Items must be unused, unopened, and in their original packaging
 • We do not refund shipping costs
 • Refunds are processed after we receive the item in original condition
If you're unsure about anything before ordering, feel free to contact us!(https://www.sandraeide.com/contact-5)

Final Sale & Non-Returnable Items:
 • Sale items are final sale and cannot be returned
 • The following are non-returnable:
    • Digital download items
    • Personalized or custom-made products

Exchanges:
If your item arrives damaged or defective, please send a photo of the item and your order number. We’ll send a replacement as quickly as possible.
Some damaged items may need to be returned before a replacement can be issued — if so, we’ll provide return instructions.

Question 5

Do you offer international shipping?

Accepted Answer

Not at this time — we currently only ship to addresses in the United States.

Sandra Eide Studio

Shipping & Returns

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