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Terms & Conditions

Refund & Cancellation Policy

Effective Date: September 14, 2026

Thank you so much for supporting my small, handmade business. Because each Paper Heart Mail Club envelope and the items inside are thoughtfully designed, printed, assembled, and prepared by hand, I’m unable to accept returns or offer refunds for change of mind, accidental purchases, or items you simply decide you no longer want.

All Sales Are Final

All purchases from Sandra Eide Studio and Paper Heart Mail Club are final sale and are not eligible for return or refund.

This includes:

  • Paper Heart Mail Club subscription payments

  • One-time Paper Heart Mail Club purchases

  • Art prints, stationery, stickers, bookmarks, and other physical goods

  • Items purchased as gifts

  • Purchases made by mistake or accidentally

  • Requests based on a change of mind or personal preference

Because these products are created and prepared specifically as part of a small-batch, handmade experience, I’m not able to restock or resell returned items.

Damaged or Incorrect Items

I want your mail to arrive safely and be something you’re excited to open. If your order arrives damaged, defective, or materially different from what you ordered, please contact me at hello@sandraeide.com as soon as possible after receiving it.

Please include your order information and, when helpful, a photo of the issue. I’ll review the situation and work with you on an appropriate resolution, which may include a replacement or another remedy when appropriate.

Subscription Cancellations

Paper Heart Mail Club subscriptions automatically renew each month until cancelled.

You may cancel your subscription at any time to prevent future renewal charges. Cancellation does not automatically refund a payment that has already been processed.

If your cancellation occurs after a payment has been processed and that month's envelope has already been prepared or mailed, that month's mail will still be sent to you.

Missing or Delayed Mail

Paper Heart Mail Club is sent through USPS using standard, untracked letter mail. Because this service does not include tracking, I cannot guarantee a specific delivery date.

If your mail hasn't arrived within a reasonable amount of time after the expected delivery window, please contact me at hello@sandraeide.com. I'll be happy to look into it with you and determine the best next step.

Incorrect Shipping Address

Please make sure your shipping address is correct and up to date when placing an order or managing your subscription.

If an order has not yet been prepared or mailed, I’ll do my best to update the address. Once an item has been mailed, I’m unable to redirect it.

Orders returned because of an incorrect or incomplete address may not be eligible for a refund or replacement.

Questions

If you have a question about a purchase or believe there is an issue with your order, please reach out. While I’m unable to accept general returns or refunds, I always want to make sure genuine problems are handled thoughtfully and fairly.

Sandra Eide Studio / Paper Heart Mail Club
304 S. Jones Blvd
Las Vegas, NV 89107
hello@sandraeide.com

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