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FAQ
Frequently asked questions
Paper Heart Mail Club FAQ's
- 01Paper Heart Mail Club is a monthly snail mail subscription created to bring a little more slowness, creativity, and delight into your mailbox.Each month, you'll receive a thoughtfully curated envelope filled with original artwork, paper goods, themed goodies, and a personal letter from me inspired by that month's seasonal theme.It's a little monthly reminder to pause, notice the small things, and make space for something lovely.
- 02Each month's Mail Club is different and unique but most include themed items such as:A 5×7 fine art printA limited-edition bookmarkA monthly activity card with reflections, journal prompts, or other gentle activitiesA few themed paper goodies, such as stickers, mini prints, stationery, or other surprisesA personal letter from me reflecting on the month's themeThe exact goodies will vary from month to month, so there's always something new to discover.
- 03Yes. Your first payment is made when you subscribe, and your subscription then automatically renews each month on your renewal date.You can cancel at any time to prevent future payments.
- 04The monthly cutoff is the 26th of each month.For example, if you subscribe between August 27th and September 26th, you'll receive the October Mail Club. If you subscribe between September 27th and October 26th, you'll receive November's mail club.Mail is sent by the first week of the month.
- 05You can cancel your subscription at any time through your subscription portal or by contacting me at hello@sandraeidecom.Acces the subscription portal here. Cancelling your subscription prevents future renewal charges. If your payment for the current month has already been processed, cancellation does not automatically refund that payment.If that month's mail has already been prepared or sent, it will still be mailed to you.
- 06Yes! Please update your mailing address or payment on file at anytime through your customer subscription portal.Access the subscription portal here.Because Mail Club envelopes are prepared and mailed on a monthly schedule, please make sure your address is updated before the monthly mailing is prepared.If you need help changing your address or payment, contact me at hello@sandraeide.com
- 07Mail Club is sent as USPS untracked letter mail using standard stamp postage.Because it is sent as letter mail rather than a tracked package, there is no tracking number available for your envelope.
- 08U.S. stamp mail generally takes an estimated 3–7 business days to arrive after it is mailed. However some domestic destinations take up to 2 weeks.These are estimates rather than guaranteed delivery times. Holidays, weekends, weather, and postal volume can sometimes cause delays. If you believer your mail is missing and it has been over 2 weeks please contact me at hello@sandraeide.com
- 09International stamp mail generally takes an estimated 2–6 weeks, depending on the destination.International delivery times can vary considerably because of local postal systems, customs, holidays, and other factors outside my control.If at has been over the estimated time and you believe your mail is missing, please contact me at hello@sandraeide.com
- 10U.S. domestic stamp mail: Estimate up to 2 weeksInternational stamp mail: Estimate 2 - 4 weeksIf your mail hasn't arrived and it has been over the estimated shipping timeline, please reach out through the contact form or email hello@sandraeide.com.Because Mail Club is sent as untracked letter mail, there isn't a tracking number I can use to locate an individual envelope. However, I'm always happy to help and figure out the best next step with you.
- 11Absolutely! Individual months are available as a one-time purchase through SandraEideStudio on Etsy. One-time mail is limited and is not guaranteed to be available.It's a great option if you'd like to try a single month, purchase a past or current collection, or send one as a gift.
- 12All purchases from Sandra Eide Studio and Paper Heart Mail Club are final sale and are not eligible for return or refund.Because these products are created and prepared specifically as part of limited edition experience, I’m not able to accept returned items.However, if you have any issues with your order, or your order arrives damaged please contact me at hello@sandraeide.com as soon as possible after receiving it and I will do my best to help.Please see the full Refund/Cancellation Policy here.
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